Frequently Asked Questions (FAQ)

ABOUT MONOPOLIS
What is Monopolis?

Monopolis is a board game store offering a wide selection of board games, card games, TCGs, puzzles, accessories, and other hobby products for casual players, enthusiasts, and collectors.

Does Monopolis have a physical store?

Yes. Monopolis has a physical store where customers can shop in person, browse products, and participate in various community events.

Are all products sold by Monopolis authentic?

Yes. All products sold by Monopolis are authentic and sourced from official publishers and authorized distributors.

ORDERING
How do I place an order?

1. Select the product(s) you wish to purchase.
2. Add them to your cart.
3. Proceed to checkout.
4. Complete your payment using one of the available payment methods.
5. Your order will be processed once payment has been verified.

Can I modify my order after checkout?

If your order has not yet been processed or shipped, please contact Monopolis Customer Support as soon as possible for assistance.

Can I cancel my order?

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation is no longer possible.

PAYMENT
What payment methods are available?

Monopolis accepts various payment methods available at checkout, including bank transfers, e-wallets, QRIS, and other supported payment options.

How long is the payment deadline?

Orders that remain unpaid beyond the specified payment deadline will be automatically canceled by the system.

What should I do if I have paid but my order status has not been updated?

Please contact Customer Support and provide your order number along with proof of payment.

SHIPPING
Which shipping carriers do you use?

Monopolis partners with trusted shipping providers to ensure your orders are delivered safely and securely.

What should I do if I have paid but my order status has not been updated?

Please contact Customer Support and provide your order number along with proof of payment.

How can I track my order?

A tracking number will be sent to your email or made available in your customer account once the order has been shipped.

Does Monopolis ship throughout Indonesia?

Yes. Monopolis ships to all regions in Indonesia that are serviced by courier providers. For international orders, we use specialized carriers that support worldwide shipping.

Is same-day delivery available?

Same-day or instant delivery may be available in selected areas. Please check the available shipping options during checkout.

PRODUCTS & STOCK AVAILABILITY
Are products marked as "In Stock" actually available?

Yes. Products labeled "In Stock" are available for purchase. However, stock levels may change rapidly due to simultaneous purchases.

What does "Pre-Order" mean?

Pre-Order means the product is not yet available and will be shipped once stock has been received from the publisher or distributor. Release dates are subject to change based on official publisher updates.

Will sold-out products be restocked?

Most products will be restocked whenever possible. However, some limited editions, Kickstarter editions, or exclusive promotional products may not be reprinted or restocked.

How can I stay informed about restocks?

You can follow Monopolis on Instagram for the latest restock announcements.

BOARD GAMES & GAMEPLAY
I am new to board gaming. What games are suitable for beginners?

We recommend Family Games and Gateway Games, which are easy to learn and enjoyable for players of all experience levels.

Does Monopolis provide game recommendations?

Absolutely. The Monopolis team can help recommend games based on:
1. Number of players
2. Age group
3. Game duration
4. Complexity level
5. Budget

Are rulebooks or game guides included?

Most products include a physical rulebook. Some publishers also provide digital rulebooks that can be downloaded online.

RETURNS & CLAIMS
What should I do if I receive a damaged product?

Please contact Customer Support within 3 days of receiving your order and provide:
1. Photos of the product
2. Photos of the outer packaging
3. Your order number

What if there are missing components in my game?

Please contact Customer Support. The Monopolis team will assist with the verification process and coordinate with the publisher or distributor if necessary.

Can I return an opened product?

For hygiene and product security reasons, opened products are generally not eligible for return unless they have a manufacturing defect.

EVENTS & COMMUNITY
Does Monopolis organize board game events?

Yes. Monopolis regularly hosts:
1. Board Game Nights Thematic & Euro Night
2. Game Demos
3. Community Gatherings
4. Launch Events

How can I participate in events?

Event announcements and registration information will be shared through our social media channels and official website.

CONTACT US
How can I contact Monopolis?

Customer Support

WhatsApp:
085951809525

Email:
Monopoliswonder@gmail.com

Instagram Direct Message (DM):
Monopolis_Wonder

Operating Hours:
Monday – Sunday
10:00 AM – 10:00 PM

If your question is not answered on this page, please feel free to contact the Monopolis team. We will be happy to help you find the perfect board game for your next gaming adventure!